CUSTOMER CARE

Shipping & Returns

Everything you need to know about receiving, returning or reporting a problem with your Nourvela order.

Delivery

We currently deliver within the Netherlands. The estimated delivery time is 3–6 working days. Delivery estimates are not guaranteed and may be affected by carrier delays, public holidays or unusually busy periods.

Shipping costs

Available shipping methods and their costs are displayed at checkout before payment.

Tracking your order

When tracking is available, you will receive a tracking link by email after your order has been dispatched.

Your 14-day right of withdrawal

You may cancel your online purchase without giving a reason within 14 days after receiving your order. Contact us at before the end of this period. After notifying us, you have another 14 days to return the products.

Return conditions

Return products carefully packaged and include your order number. You may handle the products only as necessary to determine their nature and characteristics. You may be responsible for any reduction in value caused by unnecessary handling.

Return shipping costs

For change-of-mind returns, the customer pays the direct return shipping costs. Nourvela pays reasonable return costs when an item is damaged, defective or different from what was ordered.

Refunds

When the complete order is cancelled, we refund the purchase price and the standard original delivery charge. Refunds are processed within 14 days after cancellation. We may wait until we receive the returned products or receive evidence that they have been sent back.

Damaged, defective or incorrect orders

Contact as soon as possible and include your order number, a description of the problem and clear photographs.

Need help?

Questions about delivery or returns? Contact us at .

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